Privacy Policy
Introduction:
Welcome to the Privacy Policy of CarXstream LLC. CarXstream LLC (‘Our,’ ‘We,’’ Us,’ ‘We,’ ‘Our App,’ and ‘Our Website’) values the privacy of our users and takes all necessary measures to protect their personal information. This policy outlines the types of information we collect, how we use it, and the steps we take to ensure its confidentiality. This Privacy Policy (“Privacy Policy”) applies to our website and mobile applications. All Personal Information collected by us may be stored, used, sold, transferred, or disclosed as described in this Privacy Policy. Using our services, you agree to the collection, use, and disclosure of your information as described in this policy. If you have any questions or concerns regarding our privacy practices, please do not hesitate to contact us. By visiting or using the CarXstream Sites, you consent to our collection, use, disclosure, and retention of Personal Information about the Consumers and the devices Consumers use as described in this Privacy Policy.
1. What Information We Collect:
At CarXstream LLC, we are committed to protecting the privacy of our users. We collect information from our users to provide them with the best possible experience using our services. The information we collect may include, but is not limited to:
Personal Information: This includes your name, email address, postal address, phone number, driver’ License, registration document of the vehicles, insurance information, and demographic information. This information is collected when you create an account with us, purchase a product or service, or communicate with us in any other way.
Device Information: We collect information about the device you use to access our services, including its type, operating system, and IP address.
Usage Information: We collect information about how you use our services, including the pages you visit, the duration of your visits, and the search terms you use.
Location Information: We may collect information about your location when you use our services. This information is used to provide you with localized content and advertisements.
Transaction Information: The transactional information you provide when using our services or site, such as your postal address, telephone number, and payment information, such as account login credentials and passwords, financial account information, credit card number, debit card number, or other payment card information.
Third-Party Service Information: We might collect information about you from other sources, including service providers, partners, and publicly available sources such as subscription, purchase, support, or additional information about your interactions with products and services offered by us from our affiliates or third parties; marketing information, search results, and links, including paid listings; and credit history information from credit bureaus.
Plaid: We use Plaid Inc. (“Plaid”) to verify your bank. Information shared with Plaid is treated by Plaid per the Plaid end-user privacy policy.
Verified Customer Record: In order to use the payment functionality of CarXstream LLC’s application, you must open a "Dwolla Account" provided by Dwolla, Inc. and you must accept the Dwolla Terms of Service and Privacy Policy. Any funds held in or transferred through your Dwolla Account are held or transferred by Dwolla's financial institution partners. You must be at least 18 years old to create a Dwolla Account. You authorize us to collect and share with Dwolla your personal information including full name, date of birth, social security number, physical address, email address and financial information, and you are responsible for the accuracy and completeness of that data. You understand that you will access and manage your Dwolla Account through our application, and Dwolla account notifications will be sent by us, not Dwolla. We will provide customer support for your Dwolla Account activity, and can be reached atsupport@carxstream.com
Receive Only Language: If you register to create an account to receive payments via our application, you expressly authorize CarXstream LLC’s service provider, Dwolla, Inc. to originate credit transfers to your financial institution account. You must be at least 13 years old and obtain parental permission if under 18 to receive funds. You authorize us to collect and share with Dwolla your personal information including full name, email address and financial information, and you are responsible for the accuracy and completeness of that data.Dwolla’s Privacy Policy is available here.
Vehicle Transaction and Service Information: Your vehicle identification number, make and model of vehicle purchased, leased, or serviced, and details of the purchase transaction, including lease and finance information collected as part of our operations.
Credentials and Authentication Information: This includes your username, password, password hints, and other information for authentication and account access.
Publicly Posted Information: Information you make available to us and others via social media networks, forums, blogs, list serves, chat rooms, or similar functionality is public information that we or others may share or use per the law.
Data Technologies: Various technologies are used to automatically collect information, such as cookies, locally shared objects, and web beacons (generally referred to as "Data Technologies"). "Cookies" are small identifiers sent from a web server stored on your device to identify your browser or store information or settings in your browser. "Local shared objects," sometimes known as Flash cookies, may store your preferences or display content based on what you have viewed on various websites to personalize your visit. A "web beacon," also known as an Internet tag, pixel tag, or transparent GIF, links web pages to web servers and their cookies. Anonymous advertising identifiers are increasingly being used on mobile devices, like cookies. When referring to Data Technologies, we include all current and similar future technologies.
Job-Search-Related information: We may collect the driver's license and social security numbers when needed for recruitment purposes. Professional, employment, or education information, such as job title, employer, business address and contact information, employment history, other professional information, or education history.
Communication Information: We may collect all the Audio, electronic, visual, thermal, olfactory, or similar information, such as video recordings of our premises, call center recordings, and pictures you may post or submit via the Service or customer support chat logs.
We use this information to provide you with the best possible user experience, personalize our services to meet your needs, and improve the quality of our offerings. We will take all necessary measures to protect the confidentiality of the information we collect.
2. How We Use the Information:
At CarXstream LLC, we collect information from our users to provide them with the best possible experience when using our services. The information we collect is used for a variety of purposes, including but not limited to the following:
Providing Our Services: We use the information for our everyday purposes, such as providing you with the services you request and communicating with you about your account and transactions and for customer service.
Marketing: Create listings and advertisements for any cars you list for sale with us. These lists and advertisements may appear on our sites and other websites, mobile applications, or services of third parties. We may use your information for promotional materials, communicate with you about our products and services, and provide values and offers for cars you want to sell or trade in. To give or sell to third parties to allow them to market or advertise their products or services to you.
Communication: To enable you to interact with CarXstream and our users, and other service providers through various means, such as through our message boards, blogs, and social media. To contact you via telephone, text, or chat. We will obtain your consent to get you when and in the manner required by law. Follow up on any request you have previously made. To send promotional materials, newsletters, or other content via email, text message, or otherwise. Suppose you wish to refrain from receiving a particular email newsletter or promotion from us. You must follow the opt-out instructions included in email newsletters, text messages, and promotions.
Improving Our Services: We use the information we collect to understand how our users interact with our services and make improvements to meet their needs better. To evaluate our business, including developing new products and services and analyzing the effectiveness of products, services, applications, and websites. To diagnose and address technical and service problems.
Analysis of the Data: To perform data analyses, including market and consumer research, trend analysis, demographic analysis, and financial analysis.
Transactional Purpose: We may use the information to complete your transactions with us, process and collect your payments, and prevent fraud and other prohibited or illegal activities.
Personalization: We use our collected information to personalize our services and provide personalized content and advertisements.
Third Party-Communication:To permit third parties (to whom we may disclose personally identifiable information specifically for direct marketing purposes) to send you promotional or informational messages. You agree that the seller or other third party may use an autodialer to text or call and that a portion of any call may be pre-recorded.
Legal Compliance: We may use your information as required by law, including in response to legal processes and to protect our rights and property.
We take the protection of your information very seriously, we bring all necessary measures to protect the confidentiality of the information we collect, and we will only use it as described in this Privacy Policy.
3. Information We Share:
CarXstream LLC values the privacy of our customers and is committed to protecting your personal information. The below section outlines with whom we share your personal information.
Service Providers: We may share your personal information with third-party service providers that assist us in providing our services to you, such as payment processors, website hosting companies, customer support providers, hosting service providers, IT providers, operating systems and platforms, internet service providers, analytics companies, and marketing providers. These service providers are only allowed to use your information in the performance of their services and are not permitted to use your information for any other purposes.
Transactional Requirements: We may share your information with financial institutions affiliated with us to acquire or complete all the financial transactions performed using our platforms.
Marketing Requirements: We may provide your information for promotional and marketing materials, communicate with you about our products and services, and provide values and offers for cars you want to sell or trade in.
Legal Requirements: We may be required to share your personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Business Transfers: In case of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred as part of the transaction.
Aggregate Information: We may share aggregate information about our users with advertisers, business partners, sponsors, and third parties, but this information will not contain personal information identifying you.
Your Consent: We may share your personal information with third parties when we have obtained your prior consent.
Other Requirements: We exclusively reserve the right to release any information to third parties under the following circumstances: (a) if required by the law, (b) to enforce our Terms and Conditions, (c) to investigate and act against illegal activity, suspected abuse, or unauthorized use of the Site, (d) to protect our property and safety of CarXstream LLC.
We take reasonable steps to ensure that the personal information we share with third parties is secure and used under this policy.
4. Information Retention:
This policy outlines our information retention practices for the data we collect from our users:
CarXstream LLC will retain user information for as long as is necessary for the purposes for which it was collected or to fulfill legal requirements except as otherwise permitted or required by applicable law or regulation. This means that we will retain your personal information for as long as your account is active or needed to provide you with services. You may close your account if you no longer want CarXstream LLC to use your information to provide services.
Once your account is closed, CarXstream LLC will retain your personal information only as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. How long we retain specific personal data varies depending on the purpose for its use. We will delete your personal information per applicable law after account closure to comply with tax and accounting requirements.
If another company acquires CarXstream LLC, we will provide notice before any personal information is transferred and becomes subject to a different privacy policy.
We will retain aggregated and anonymized data for analysis and business purposes, but this information will not include any personally identifiable information.
We continually review and enhance our retention practices to protect consumer information while providing our services.
5. How Do We Protect Your Information:
CarXstream LLC is committed to protecting the privacy of our users and takes the protection of their personal information seriously. This policy outlines our information protection practices for the data we collect from our users.
CarXstream LLC will implement reasonable and appropriate security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. This includes implementing encryption, firewalls, and secure server storage.
CarXstream LLC will also take reasonable steps to verify the identity of users before granting access to their personal information. This includes implementing secure login processes and password protection.
In the event of a data breach, CarXstream LLC will notify affected users as soon as possible and take reasonable steps to minimize harm and prevent further unauthorized access. This includes conducting a thorough investigation, implementing remediation measures, and reporting the breach to relevant authorities as required by law.
CarXstream LLC will regularly review and update our information protection practices ensuring they remain appropriate and effective.
We take data protection very seriously and strive to maintain the highest security standards. However, it is essential to acknowledge that no security measures are foolproof, and data breaches can occur. We value your trust in us and understand the importance of protecting your personal information. We continuously assess and update our security measures to minimize the risk of data breaches.
6. California Privacy Rights:
Under California law, the residents of California have the right to request access to and correction of their data and the right to request deletion of their data. To exercise these rights, don't hesitate to contact us using the contact information provided in this Privacy Policy.
7. Children’s Privacy Policy:
We do not intend to provide our services to children under 18. We do not knowingly collect the personal information of any children as defined by the U.S. Children’s Privacy Protection Act, or “COPPA” in a manner not permitted by COPPA. If you are a parent or guardian and believe we have collected information from your child in a way not authorized by law, contact us at privacy@carxstream.com. We will remove the data to the extent required by applicable laws.
8. Update to this Privacy Policy:
The right to change or update the privacy policy lies with CarXstream LLC, and we will revise the policies from time to time as required by the law and legal regulations. We will provide the date of effectiveness of this privacy policy at the top of this policy.
9. Revoking Your Consent and Opting Out:
Individuals can opt out of receiving promotional or marketing communications from the organization. The opt-out option should be clearly stated in all marketing communications and easily accessible to the individual. You also have the right to revoke their consent to collect, use, and share their personal information at any time. We will ensure that all opt-out and revocation requests are honored promptly and accurately per policy laws and regulations.
10. How to Contact Us:
If you have any questions or concerns regarding our privacy policy, or if you would like to suggest any updates on our privacy policies, please feel free to reach us at privacy@carxstream.com